Who asks a travel agency for what
| Who | What they usually want to see |
|---|---|
| Enterprise clients & vendor onboarding | General liability, professional or cyber liability, workers' compensation and often an umbrella |
| Landlords & commercial leases | General liability with the landlord as additional insured, property coverage on tenant improvements and workers' compensation |
| Grant funders & government contracts | General liability, professional and abuse coverage at stated limits, directors and officers, and a crime bond over any funds held |
Each of them wants a certificate, and most want it again at every renewal. A live certificate link from the wallet shows today's coverage to every holder and tells them when it changes.
How to check what you already have
- Professional liability declarations. Claims-made or occurrence, the retroactive date (it should not have moved), the limit per claim and aggregate, the deductible, and whether defence costs sit inside or outside the limit.
- General liability declarations page. Three liability numbers matter: each occurrence, general aggregate and the products–completed operations aggregate. Then the forms list: blanket additional insured, waiver of subrogation and primary and non-contributory wording satisfy every contract; scheduled forms satisfy one.
- Cyber declarations. The headline limit matters less than the sublimits: social engineering, funds-transfer fraud, ransomware and business interruption, plus the regulatory coverage and the panel of breach vendors.
- Crime declarations. Employee theft, forgery, funds-transfer fraud and social engineering each have their own limit; third-party coverage if you work in clients' premises.
- Employment practices declarations. Limit and retention, third-party coverage for claims by customers, and whether wage-and-hour claims carry any defence sublimit.
- Business owner's policy declarations. Liability limits on the first page, then the property section: building (if you own), business personal property, business income and the named extras such as spoilage, equipment breakdown or employee dishonesty. Confirm the property values are current.
- Property section. Limits for building, business personal property and tenant improvements against replacement cost, the coinsurance percentage, the deductible, and whether flood and earthquake are excluded (they usually are).
- Business income. The limit or actual-loss-sustained wording, the waiting period, the period of restoration and whether extra expense is included.
What usually goes wrong for travel agencies
- Client deposits in the agency's account with no crime or trust-account protection.
- Advice about documents and insurance that becomes a professional claim when the trip fails.
- A retroactive date that moved when you switched carriers, cutting off earlier work.
- Contracts with indemnity clauses wider than the policy will support.
- Social engineering (wire fraud) sublimited to a small amount on a cyber policy with a large headline limit.
- Funds-transfer fraud sublimits far below the size of a single wire.
What underwriters will ask a travel agency
- Bookings per year and the suppliers used, how client funds are held, and the data retained
- Services, largest engagement size and the contracts you sign
- Claims-made retroactive date and any prior claims or circumstances
- Multi-factor authentication, backups and endpoint protection
- Records held, payment card handling and any client network access
- Funds handled per month, dual controls and trust-account practice
Have the answers in the wallet before the renewal and the quote request fills itself in; CoverMatch sends one application to every eligible carrier and lines the quotes up against what you have.
Renewal timing
Claims-made policies make continuity the point: keep the retroactive date where it is, report circumstances as they arise, and never let a renewal lapse into a gap. Renewal autopilot starts the comparison sixty days out and shows the retroactive date on every quote.